The Quarry - Head - Projects/Operations (10-15 yrs)

Who are we?

The Quarry is a luxury natural stone brand. In just eight years, the brand is celebrated for revolutionizing the marble industry in India. And recognized as the brand to be associated with by the world's best marble quarries across continents. The Quarry is the first-of-its-kind indigenous luxury brand with 281 of India's Fortune 500 families as clients currently. To know more about us, visit www.quarry.asia and https://www.instagram.com/thequarrygallery/

The Quarry Curators are the industry elites. They are handpicked, empowered with knowledge and built to create and own our opportunities. Debates and discussions are an important part of our culture, and we encourage young minds to bring unique perspectives to the conversations. If you believe in your ideas and are a people's person, we'd encourage you to come on board.

Overview:

The Head of Operations for the Sales Team at The Quarry will lead and manage the day-to-day operations of the sales vertical, reporting directly to the Founder. This role requires a strategic leader who will ensure the smooth functioning of the sales team, drive revenue growth, and be accountable for the overall profitability (P&L) of the sales vertical. The ideal candidate will have strong operational management experience, a deep understanding of the luxury market, and the ability to drive performance in a high-end sales environment.

Reports to: Management

Sales Operations Management:

- Oversee the daily operations of the sales team, ensuring efficient processes, adherence to sales strategies, and achievement of revenue targets.

- Develop, implement, and monitor operational policies and procedures to optimize the sales function.

- Coordinate with cross-functional teams, including marketing, logistics etc to support sales initiatives and improve overall operational efficiency.

P&L Accountability:

- Own the Profit and Loss (P&L) responsibilities for the sales vertical, ensuring revenue growth and profitability.

- Monitor and manage the sales budget, forecasting, and financial reporting, ensuring alignment with company goals.

- Identify cost-saving opportunities while maintaining service quality and product exclusivity.

- Responsible for achieving sales targets consistently along with guiding and ensuring the team also achieves their individual targets

Client Relationship Management:

- Ensure the sales team delivers exceptional customer service that reflects the company's brand image.

- Oversee key client relationships, including high-net-worth individuals, interior designers, architects etc ensuring satisfaction and long-term partnerships.

- Manage and nurture relationships with strategic partners

Reporting and Communication:

- Provide regular updates to the Founder on sales performance, operational challenges, and strategic initiatives.

- Prepare and present detailed financial and operational reports, including revenue forecasts, sales trends, and P&L analysis.

- Ensure effective communication across all levels of the organization to support the sales team's goals and objectives.

Team Management and Development:

- Hire, mentor, and develop a high-performing sales team, creating a culture of excellence and accountability.

- Oversee the training and development of the sales team, ensuring they have the necessary skills to sell luxury products and deliver exceptional client service.

- Provide leadership to cross-functional teams (e.g., marketing, logistics etc) to ensure alignment with sales goals.

Relationship Management:

- Ensure the highest standards of customer experience are met throughout the sales process.

- Maintain strong relationships with key customers, ensuring long-term partnerships and repeat business.

- Represent the company at luxury industry events and maintain a visible presence in the premium home dcor community.

Who qualifies?

Education:

- Bachelor's degree in business, operations, or a related field. An MBA or similar advanced degree is preferred.

Experience:

- Proven 10 plus experience as Head of Sales or in a senior executive role within the luxury home decor or related industry.

- Proven experience in managing P&L, budgeting, and financial analysis.

- Strong leadership and team management experience, with the ability to inspire and lead a high-performing sales team.

Skills:

- Excellent analytical, strategic thinking, and problem-solving abilities.

- Financial acumen, with experience managing budgets, P&L, and forecasting.

- Exceptional communication and interpersonal skills, with the ability to manage high-end client relationships.

- Experience with CRM systems, sales analytics, and other relevant tools to track performance.