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QualityKiosk Technologies
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Monitoring of Application:
- Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).
- Sanity Check:
- This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
- Effective Communication:
- Proactive and prompt communication with clients to resolve their queries quickly and accurately.
- Escalation Process:
- Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
- Effective timely alert:
- All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
- Multitasking:
- Job demands multi-tasking with good Analytical, Logical Reasoning Skills with Smart and quick thinking.
Key Performance Measures and KPIs:
- Defects Handling
- Average Handling Time
- Timely Escalation to the client
- No Client Complaints and Internal defects
- Accuracy and Completeness
- Effective Communication with internal and external stake holders
KPIs
- Performance
- Should be confident have good Communication, Analytical & Logical reasoning skills.
- Skills with Smart and Quick Thinking with Good Pace
- Highlight and raise alert on time
- Zero internal & external compliant defect
- Monitoring and meeting SLA
- Correctness of Transaction
- Adherence of the process defined.
- Organizational Process Adherence
- Timely Applying leaves
- Attendance Discipline
- Skills Enablement
- Refresher Sessions
- LINQ certifications
- Call Enhancement Session by LND
- Email etiquettes session by LND
Key Decision Pointers (capture any decision-making authority, if any):
- Analysis of error captured by automation
Mandated Certifications in the role:
- Certification courses related to domain & process
Linked Career Roles
- Manual test engineer to Automation Engineer
- Performance engineer
- Through learning and certifications, Internal Job Rotations available across the organization.
Background:
- Education:
- Graduates BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent, B.com/M.com
- Work Experience:
- 0 to 6 Months
- Technical
- Knowledge mobile browser testing (preferred)
- Knowledge of monitoring
- Behavioural/Soft Skills
- Effective communication skills and ability to articulate properly
Employment Type: Full Time, Permanent
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People are getting interviews at QualityKiosk Technologies through
People are getting interviews through
(based on 86 QualityKiosk Technologies interviews)
Job Portal
Campus Placement
Walkin
Referral
Company Website
Recruitment Consultant
45%
21%
12%
7%
2%
1%
12% candidates got the interview through other sources.
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Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at QualityKiosk Technologies are saying
What QualityKiosk Technologies employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
Within city
Day Shift
QualityKiosk Technologies Benefits
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