Desktop Support Engineer

We are on the lookout for passionate Desktop Support Engineers to join our dynamic team!

Key Roles & Responsibility

• Providing Desktop/Laptop/AV support and services both for software and hardware for an
  organizations employees.
• Should have excellent troubleshooting knowledge of Desktop/Laptop/Thin client/Virtual machines.
• Setting up of computers and software (On Approval from IT Manager) installation for various
  computer applications and programs.
• Identifying and solving any problems that affect computer operating systems
• Engineer has to coordinate with user for assigned tickets, update in tool and close ticket after user confirmation on time.
• Engineer shall identify issues related to network, servers, AD & AV and should coordinate proactively with respective team for resolution.
• Proactively Maintaining the Infra health (i.e. AV & patches).
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
• Troubleshooting and RCA of routine problems and maintenance of servers.
• Carry out Helpdesk activity assigned time to time, complete and report the same on specified time.
• Able to discuss challenges timely to over cum delay in activity.
• Should have good knowledge of issues related to Microsoft products like MS-Office, MS Outlook as well as Thunderbird
• Maintaining other computer peripheral & devices such as HDD, MBD, RAM, Processor, printers, projectors and solving problems if any. And proactively inform asset team for regular update.
• Coordinate with internal team for proper handover of the calls
• Knowledge of Virtualization i.e. VM Box, VM ware, VM Players etc.
• Perform action based on defined SOP's and adhere to the same.
• Knowledge of Linux and Ubuntu.
• 24x7 and ready for work in shifts.