Quality Analysts

Job Description: Quality Assurance Analyst

The Quality Assurance Analyst will be responsible for:

• Monitoring and evaluating the quality of customer interactions
• Agency Monthly Review
• Infosec Security Audit
• Receipt Cancellation Audit
• Delay Disposition Audit
• Health Check
• Quality Auditing - ICC / ECC
• Assessing calls, identifying areas for improvement, and ensuring compliance
• Providing constructive feedback to agents and team leaders
• Preparing and presenting quality audit reports
• Ensuring compliance with relevant laws and regulations
• Identifying opportunities for process enhancements

Required Qualifications:

• Minimum 6Month of experience as a Customer Support
• Excellent communication skills (verbal and written)
• Strong analytical and problem-solving abilities
• Attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Should be graduate

Note: Prior experience in in collection process, collection Agency Audits or Infosec audits will be an advantage

Languages:

Bengali ,Oriya, Hindi, Assamese, Marathi, Gujarati ,Tamil , Kannada ,Telugu

Office Location 1:

BUSINESS LOCATION/INTERVIEW VENUE

WyzMindz Solutions Private Limited

Address AROHANA, 19/3, 3rd Floor, Srinivasa Industrial Estate Behind RMS International School & PU college, Kanakapura Rd, Konanakunte, Bengaluru, Karnataka 560062

Landmark - Near Yelachenahalli Metro Station, Kanakapura road

Metro Pillar No: 127

Google Map - https://goo.gl/maps/mNN9R37hG4UsP4rN8

Office Location 2:

WyzMindz Solutions Private Limited

Noida Sector 63 , (Wyzmindz Solutions Pvt Ltd , Block B , B4/5 , 3rd Floor ,Sector 63 Noida. Nearest Metro Sec 62 Noida exit from Gate number )

Google Map - https://g.co/kgs/5hGStVc