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9 Teleperformance Quality Analyst Jobs

Quality Analyst

1-6 years

₹ 1.75 - 5.5L/yr

Mumbai, Goregaon, Mumbai

5 vacancies

Quality Analyst

Teleperformance

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Designation- Quality Analyst

Location- Malad West

Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs



Roles and Responsibilities


  • Conduct quality audits, call audits, and root cause analysis to identify areas for improvement.
  • Perform call calibration exercises to ensure consistency among team members' performance.
  • Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements.
  • Provide feedback to team members on their performance and suggest training or coaching where necessary.
  • Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.

Interested candidate can connect for further information-

Simran Rana- 9137514621

or can mail resume on simran.rana1@teleperformancedibs.com


Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Quality Analyst roles with real interview advice

Top Teleperformance Quality Analyst Interview Questions

Q1. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest
Q2. How would you close a feedback?
Q3. What are the quality parameters
View all 6 questions

What Quality Analyst at Teleperformance are saying

4.3
 Rating based on 966 Quality Analyst reviews

Likes

From my very call as an agent , I know I was part of somthing special Teleperformance provides ample opportunities for growth , particularly for freshers like myself

  • Salary - Excellent
  • +6 more
Dislikes

Everything is great here

Read 966 Quality Analyst reviews

Quality Analyst salary at Teleperformance

reported by 2.8k employees
Lock Unlock
₹1 L/yr - ₹6.5 L/yr
17% less than the average Quality Analyst Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.7k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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