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2 Globiva Quality Analyst Jobs

Quality Analyst || BPO

1-6 years

₹ 3 - 4.75L/yr

Gurgaon / Gurugram

5 vacancies

Quality Analyst || BPO

Globiva

posted 7hr ago

Job Role Insights

Fixed timing

Job Description

Job description

Hiring for QA on Immediate basis

Job Location- Sector 18, Gurgaon (Haryana)

6 days working

9 hours shift

No cab facility

BPO Experience is mandatory..Role & responsibilities

  • Auditing of calls and complete analysis of service requests.
  • Preparation of daily dashboards & Analysis of reports/data.
  • Sharing daily reports & Quality Scores with the team.
  • Sharing One-O-One Feedback with agents on the basis of audits.
  • Participating in internal & external calibration sessions with Quality/Operations.
  • Analysis of Service requests and sharing RCA.
  • Data analysis and making designated reports.
  • Works with Operations team to develop the overall process improvement strategy and quality plan.
  • Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer's request.
  • Highlighting issues as per the quality parameters.
  • Inducting Refresher/Quality sessions as per requirement.
  • Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action.
  • Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.
  • Ensuring that internal policies, procedures, and compliance regulations are being followed.
  • Conducting quality sessions for NHT batch.
  • Providing supervisors & manager with regular performance feedbacks on the executives.
  • Auditing calls for trainees during training & on job training (OJT Batch)

Please share cv at -HR Dheeraj-7859975043 / 8448086437





Employment Type: Full Time, Permanent

Read full job description

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What Quality Analyst at Globiva are saying

2.7
 Rating based on 56 Quality Analyst reviews

Likes

Associate got promotions in just few months like 6 to 8 months only

  • Skill development - Excellent
  • +3 more
Dislikes

Package is not that much good

  • Salary - Poor
  • +1 more
Read 56 Quality Analyst reviews

Quality Analyst salary at Globiva

reported by 247 employees with 1-5 years exp.
₹1.6 L/yr - ₹5 L/yr
26% less than the average Quality Analyst Salary in India
View more details

What Globiva employees are saying about work life

based on 1.5k employees
54%
54%
75%
90%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

Globiva Benefits

Cafeteria
Job Training
Work From Home
Soft Skill Training
Free Transport
Team Outings +6 more
View more benefits

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