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1 24/7 Customer Quality Analyst Job

Quality Analyst: WFO (Night shift)

2-6 years

₹ 2.6 - 4.9L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Quality Analyst: WFO (Night shift)

24/7 Customer

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Summary of essential job functions

Responsible for improving and sustaining the transaction Quality of the Process

Assisting Operations and team leaders in innovative methods on improving the overall transaction quality score

Perform assigned functions according to standardized policies and procedures.

Interaction with clients and head of operations

Statement of Purpose for this role

Responsible for improving and sustaining the transaction Quality of the Process

Summary of essential job functions

Responsible for improving and sustaining the transaction Quality of the Process

Assisting Operations and team leaders in innovative methods on improving the overall transaction quality score

Perform assigned functions according to standardized policies and procedures.

Interaction with clients and head of operations

Job Responsibilities

Document Specific notes while observing each transaction to demonstrate intimate knowledge of the transaction

Recognize compliance or non-compliance with applicable policies and procedures

Provide detailed, clear and professional performance feedback

Maintain required productivity on a daily basis

Maintain internal quality calibration levels at required variance

Maintain an acceptable level of data entry accuracy

Use correct terminology when providing feedback

Apply analytical and problem solving skills

Responsible for improving and sustaining the transaction Quality of the Process.

Assisting Operations and team leaders in innovative methods on improving the overall call quality score

Daily reporting and Documentation

Internal Audits processes

Ensure proper escalation procedures are followed if one find any anomaly in the data/ report

Perform assigned functions according to standardized policies and procedures.

Interaction with clients and head of operations

Standard compliance checks




Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Analyst roles with real interview advice

People are getting interviews at 24/7 Customer through

(based on 136 24/7 Customer interviews)
Walkin
Job Portal
Referral
Company Website
Campus Placement
Recruitment Consultant
33%
24%
15%
7%
5%
4%
12% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Quality Analyst at 24/7 Customer are saying

4.1
 Rating based on 24 Quality Analyst reviews

Likes

More learning

Dislikes

Salary is very less

Read 24 reviews

Quality Analyst salary at 24/7 Customer

reported by 77 employees with 2-6 years exp.
₹2.5 L/yr - ₹5 L/yr
20% less than the average Quality Analyst Salary in India
View more details

What 24/7 Customer employees are saying about work life

based on 2.7k employees
64%
74%
64%
56%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

24/7 Customer Benefits

Free Transport
Cafeteria
Health Insurance
Job Training
Soft Skill Training
Gymnasium +6 more
View more benefits

Compare 24/7 Customer with

WNS

3.4
Compare

Genpact

3.9
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Concentrix Corporation

3.8
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Teleperformance

3.9
Compare

Sutherland Global Services

3.7
Compare

HGS

3.9
Compare

Tech Mahindra

3.6
Compare

Infosys BPM

3.7
Compare

TCS

3.7
Compare

Accenture

3.9
Compare

Bosch Global Software Technologies

4.0
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Amdocs

3.8
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Automatic Data Processing (ADP)

4.0
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Microsoft Corporation

4.1
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SAP

4.2
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Thomson Reuters

4.1
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Oracle Cerner

3.7
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VMware Software

4.4
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Adobe

4.0
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OpenText Technologies

3.8
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24/7 Customer Bangalore / Bengaluru Office Location

View all
Bangalore Office
Prestige Tech Platina 2, Marathahalli Sarjapura Outer Ring Road, Kadabeesanahalli, Bangalore
Bangalore - 560087

Quality Analyst: WFO (Night shift)

2-6 Yrs

Bangalore / Bengaluru

12d ago·via naukri.com
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