Application Support Engineer

Responsibilities

• Provide first line of support to the customer 24*7. Answers customer queries raised regarding the product. 
• Troubleshoot customer application software issues and follow-ups till completion. 
• Understand the issue reported by the customer, analyse, and report it in the reporting system Resolve support issues with a focus on root cause analysis to reduce recurring issues.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently. Keep technical skills and product knowledge up to date through self-efforts and internal training. Maintain a high level of customer satisfaction and product quality. 
• Should understand ERP application and ERP structure and can answer customer queries related to the product.
• Experience in handling multiple customers.
• Should have known how on SQL server about Database Management and Query Execution.

Key Competencies

• Dynamic IT professionals with experience in Application Support and Technical Support
• Can answer customer queries raised regarding the product.
• Should have good observation and analysis skills in relation to issues.
• Can handle multiple client Queries and shows courtesy even in pressure situations.

Education and Experience

• Application Support /Technical Support.
• 2+ Years (preferred Applicant with Programming / Customer support Background)
• Knowledge of IIS administration, knowledge of Windows 2003.
• Above Knowledge of SQL server Database Management Query Execution Administrative Tasks Server Management / IIS. 
• Applicant with a Programming (Development) background is preferable