Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Infrastructure Service Management


Good to have skills :Cloud Infrastructure
Minimum

2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Proactively identify and resolve technical issues within critical business systems.

Collaborate with cross-functional teams to troubleshoot and address system components.

Implement best practices for system maintenance and optimization.

Develop and maintain documentation for system configurations and troubleshooting procedures.

Provide training and support to end-users on system functionalities.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with Cloud Infrastructure.

Strong understanding of IT infrastructure management principles.

Knowledge of incident and problem management processes.

Experience in system monitoring and performance optimization.
Additional Information:

The candidate should have a minimum of 2 years of experience in Infrastructure Service Management.

This position is based at our Chennai office.

A 15 years full time education is required.

Qualifications
15 years full time education