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2 Qdigi Services Jobs

Escalations Specialist

1-3 years

Mumbai

5 vacancies

Escalations Specialist

Qdigi Services

posted 8d ago

Job Role Insights

Fixed timing

Job Description

Please note-Job location will be Andheri,Marol



Responsibilities: 

∙ Handle and resolve high-impact customer escalations, including those directed to the senior management.

∙Manage grievance and second-level escalations cases and ensure timely and satisfactory resolutions.

∙Develop a thorough understanding of company policies, processes, and systems to provide effective solutions.

∙ Collaborate with the  internal stakeholders at Onsitego for  resolutions regarding customers issues, product problems, service questions and  other general client concerns 

∙ Address service problems by clarifying the customers complaint; determining the  cause of the problem; selecting and explaining the best solution to solve the problem;  expediting correction or adjustment; following up to ensure resolution 

∙ Ensure timely resolution of all escalations within optimum turnaround time while  maintaining a high level of professionalism. 

∙ Identify trends and root causes of recurring issues and work towards process improvements.



Preferred candidate profile

Proven 1-3 years of experience as Escalation Specialist or similar role 

∙ Excellent communication and people skills





Employment Type: Full Time, Permanent

Read full job description

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What people at Qdigi Services are saying

What Qdigi Services employees are saying about work life

based on 160 employees
54%
66%
54%
98%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Qdigi Services Benefits

Soft Skill Training
Job Training
Work From Home
Health Insurance
Free Transport
Cafeteria +6 more
View more benefits

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