Manager_PFM_Citizen Services_Advisory

FS XSector Operations

• Collaborate with stakeholders to elicit, analyse, and document business requirements.
  Conduct thorough business process analysis to identify areas for improvement.
  Create clear and concise documentation, including functional specifications and process
  flows.
  Facilitate communication between business stakeholders and technology teams.
  Collaborate with dev teams and business stakeholders to define UAT scenarios, prepare test
  cases etc
  Preparing Document Requirement Traceability Matrix (RTM), Concept Note, DPR, SRS,
  FRS, Work Flow, Use Case documentation, Screen Mockups, User Manuals, FAQs etc
  Understand and incorporate industry best practices, standards and methodologies as
  project artefacts for design, development and documentation
  Ensure UAT testing aligns with business requirements.
  Identify opportunities for process optimization and efficiency gains through business process reengineering.
  Work with crossfunctional teams to implement process improvements.
  Assist in project planning, tracking, and reporting.
  Preparing the concept note for new initiatives, preparing Change Request Proposals
  Preparing training content in the form of power point presentation (PPT), word / pdf file
  etc to be used for capacity building of the system users.
  Interact with the stakeholders for successful Rollout of various IT applications
  Conducting trainings for the system users / stakeholders.
  1+ years of handson experience in developing FRS/ BRD / SRS, Test case / scenario
  preparation etc in eGovernance Projects.
  Strong analytical and problemsolving abilities.
  Excellent verbal and written communication skills.
  Proficient in gathering and documenting business requirements.
  Strong documentation skills for creating clear and comprehensive business documents.
  Ability to work collaboratively in crossfunctional teams.
  Experience in coordinating and conducting User Acceptance Testing.
  Understanding of business process improvement methodologies

• eGovernance, Functional Requirement Specification (FRS) / Business
  Requirements Document (BRD), System Requirement Specification (SRS), Test Scenarios, Test Cases,
  Business Process Reengineering, Process Flows, Preparing Standard Operating Procedure (SOP), User
  Guide / Manual / FAQ

Degrees/Field of Study required Degrees/Field of Study preferred Client Counseling, Digital Transformation Initiatives, Waterfall Model Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Professional Courage, Program Management, Project Budgeting, Project Coordination, Project Delivery {+ 24 more} No No