IN-Manager_ Service Now Developer _Application Technology_

Mandatory skill sets

1. Extensive hands on experience in configuration and implementation of one of the ServiceNow out of the box and custom solutions ITSM, ITBM, HR Service Delivery, ITOM, GRC or Customer Service Management, App Engine

2. Guides ServiceNow design, including consideration for integration and performance

3. Assesses architecture and solution design to support your objectives including alignment and ServiceNow Implementation best practices

4.Offers guidance on prototype and accelerating time from design to development

5. Assesses instance health( platform upgrades, performance, manageability, usability, scalability and security)

5.Should have good experience in creating custom UI pages and custom reports/dashboard

5.Should have experience in handling UI views and customizing the same accordingly

6.Hands on experience with third party web services integration (SOAP and REST)

7.Strong technical skills on web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)

8.ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment

9.System/Process Automation (Orchestration) experience

10.Understanding of ITIL framework

11.Experienced to work in Agile software development environments

12.Ability to clearly articulate his/her point of view and to have Solutioning mindset

13.Prior experience in customer facing roles, along with leading and mentoring team on technical front

14. Prepare Technical proposals, poc s, Demo and present the same to client

15.Very good communication presentation skills, proactive mindset and capacity to learn and work independently

Preferred skill sets

Knowledge on other Service Management products such as BMC Remedy, Freshworks, Ivanti, HPSM etc Experience of rolling outout standard mobile applications available on ServiceNow Experience on implementing chatbots Experience on building custom app using App Engine Knowledge of DevOps automated testing Experience in working on public clouds AWS, Azure, GCP etc Experience in Product evaluation Integration experience with infrastructure monitoring solutions Exposure in defining UX ITIL certified Foundation V3, Foundation 4 ServiceNow certified CSA, CAD, Minimum one from CISITSM, CSM, HRSD, GRC)