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2694 PwC Jobs
Conversational AI Developer - Experienced Associate
4-9 years
Bangalore / Bengaluru
1 vacancy
Conversational AI Developer - Experienced Associate
PwC
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Driven by curiosity, you are a reliable, contributing member of a team. In our fastpaced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
We are looking for an experienced s enior associate with a strong analytical and a Conversational AI background (and overall professional experience of 4+ years) to work in our Digital Contact Solutions team within the Analytics Consulting practice .
Senior Associate s will work as an integral part of business analytics teams in India alongside clients and consultants in the U.S., leading teams for highend analytics consulting engagements and providing business recommendations to project teams .
Education Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics
Required Skills
- Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industryspecific challenges
- Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.
- Strong problemsolving and analytical skills to troubleshoot and optimize conversational AI systems.
- Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification.
- NLP and NLU Verticals Expertise Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service ( CCaaS ), Modern Data for Conversational AI and Generative AI.
- Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow /Lex etc. and building NLU model pipeline using feature extraction, entity extraction, intent classification etc.
- Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients
- Expertise in Python or PySpark . R and JavaScript framework.
- Expertise in visualization tools such as Power BI, Tableau, Qlikview , Spotfire etc.
- Experience with evaluating and improving conversational AI system performance through metrics and user feedback
- Excellent communication and collaboration skills to work effectively with crossfunctional teams and stakeholders.
- Proven track record of successfully delivering conversational AI projects on time
- Familiarity with Agile development methodologies and version control systems.
- Ability to stay updated with the latest advancements and trends in conversational AI technologies.
- Strong strategic thinking and ability to align conversational AI initiatives with business goals.
- Knowledge of regulatory and compliance requirements related to conversational AI applications
- Experience in the telecom industry or a similar field
- Familiarity with customer service operations and CRM systems
Nice to Have
- Familiarity with data wrangling tools such as Alteryx, Excel and Relational storage (SQL)
- ML modeling skills Experience in various statistical techniques such as Regression, Time Series Forecasting, Classification, XGB, Clustering, Neural Networks, Simulation Modelling , Etc.
- Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc.
- Understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semistructured data .
Roles and Responsibilities As an Associate, you will be involved in the endtoend project cycle starting from developing proposals to delivering the final product. Other than supporting the elite PwC leadership, you will also be leading various client conversations that will help you build a suitable product. Some of the specific responsibilities include are to
- Develop and execute project & analysis plans under the guidance of project manager
- Translate business needs into data science solutions and actionable insights.
- Client handling and interaction on the business problems to be solved .
- Drive and conduct analysis using advanced analytics tools and coach the junior team members .
- Ability to write and deploy production ready code .
- Build storylines and make presentations for the client team and/or PwC project leadership team .
- Contribute to knowledge and firm building activities .
What we offer
- At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times . Keeping these factors in mind, we have introduced policies around WorkfromHome. Anywhere and flexible working hours .
- Midyear appraisal cycle to reward performance on time.
- Opportunities to solve problems which matter to our clients and have a strong, longlasting impact .
- Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you with access to Massive Online Open Courses (MOOC) at no cost .
- A world class leadership to guide you on gaining expertise across various functions and a top notch.
- Diverse peer group to support you throughout the journey.
- Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Algorithm Development, Alteryx (Automation Platform), Analytic Research, Big Data, Business Data Analytics, Communication, Complex Data Analysis, Conducting Research, Customer Analysis, Customer Needs Analysis, Dashboard Creation, Data Analysis, Data Analysis Software, Data Collection, DataDriven Insights, Data Integration, Data Integrity, Data Mining, Data Modeling, Data Pipeline, Data Preprocessing, Data Quality Employment Type: Full Time, Permanent
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What people at PwC are saying
Rating based on 1.3k Associate
reviews
Anonymous · Risk Management & Compliance
in Mumbai
Likes
Good clients and good team
- Skill development - Good
+1 more
Dislikes
Work life balance, dry promotion and no shift allowance specially at Mumbai location, also pay is not good for Mumbai. They pay same for Kolkata and Mumbai and force people to come to Mumbai.
- Work satisfaction - Poor
+2 more
Associate salary at PwC
reported by
13k
employees
₹4.8
L/yr - ₹17
L/yr
41%
more
than the average Associate Salary in India
View more details
What PwC employees are saying about work life
based on 9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
PwC Benefits
Submitted by Company
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan
Submitted by Employees
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PwC Bangalore / Bengaluru Office Locations
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PricewaterhouseCoopers Pvt Ltd, The Millenia, Tower D , # 1 & 2 Murphy Road, Ulsoor
Bengaluru
Karnataka 560008
Karnataka 560008
Bengaluru Office
Price waterhouse Coopers, Embassy Golf Links Road, Embassy Golf Links Business Park, Challaghatta
Bengaluru
Karnataka 560071
Karnataka 560071
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