SailPoint Administration Associate - Operate

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.

• Share and collaborate effectively with others, creating a positive team spirit.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Validate data and analysis for accuracy and relevance.
• Follow risk management and compliance procedures.
• Keep uptodate with developments in my area of specialty
• Communicate confidently in a clear, concise and articulate manner verbally and in written form.
• Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients
• Uphold the firms code of ethics and business conduct

• Extensive experience in delivering support for Identity and Access Management engagements, specifically with SailPoint IdentityNow/SailPoint IIQ.
• Proficient knowledge of IAM technologies, such as user provisioning, access management, authentication.
• Knowledge of IT security principles, including authentication, authorization, and encryption.
• Hands on experience on the Identity Management Products specially on SailPoint.
• Responsible for maintaining and providing support for the SailPoint infrastructure and services, ensuring seamless operation for end users.
• Proficient in configuring and customizing SailPoint IdentityNow /IIQ, including automation using transforms, roles, rules, and APIs.
• Efficient in conducting user access reviews within SailPoint, ensuring compliance and accurate access rights management.
• Experience working with a ticket management system such as Service Now.
• Collaborate with the different teams and clients to deliver solutions in a
  timely manner.
• Perform testing, debugging, and troubleshooting issues, including interactions with the

• Good experience in ITIL process
• Strong analytical and problemsolving skills to troubleshoot and resolve access management issues.
• Ability to work effectively in a fastpaced environment and manage multiple priorities and projects simultaneously
• Excellent communication and collaboration skills to work with crossfunctional teams and stakeholders.

• Configuring, deploying, and managing the organizations IAM systems, such as user provisioning, access control, and identity federation solutions.
• Managing the complete lifecycle of user accounts, including creating, modifying, and disabling user accounts and access rights based on organizational policies and procedures.
• Implementing and enforcing access control policies, ensuring that users have appropriate access privileges based on their roles and responsibilities.
• Monitoring and maintaining IAM systems to ensure compliance with industry regulations and internal security policies. This includes conducting regular audits and vulnerability assessments.
• Investigating and resolving issues related to access management, user authentication, and authorization. This may involve working with crossfunctional teams to identify and mitigate security incidents.
• Developing and maintaining IAMrelated policies, processes, and procedures, and ensuring their adherence across the organization.
• Conducting user awareness programs and training sessions to educate employees on best practices for secure access management and data protection.
• Collaborating with other IT teams, such as network security, system administration, and application development, to ensure seamless integration of IAM systems and processes.
• Maintaining accurate and uptodate documentation of IAM systems, processes, and configurations.
• Identifying opportunities for process improvements, automation, and optimization to enhance the efficiency and effectiveness of IAM operations.
• Should have strong handson experience in doing RCA, Ticket Response, SLA compliance and support processes.
• Good knowledge on Incident/Change/Problem management process (ServiceNow).
• Should have a solid understanding of Java to support system functionalities
• Should possess strong scripting skills, particularly in PowerShell and Ruby, to automate and enhance IAM processes.
• Should have good SQL knowledge and have worked on MSSQL/Oracle databases.