MS - CMS Senior Associate (Sr.Analyst) - Mac PC Admin - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloudbased systems.

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.

• Lead Mac administrator responsible for macOS support
• It is possible that minor support of Windows operating systems in environments with mixed platforms to all end users
• Handson experience managing and supporting Intune, Jamf or other MDM solutions.
• Experience with macOS and iOS device lifecycle management, including onboarding, maintenance, and decommissioning of Apple devices.
• Familiarity with device security protocols (e.g., MDM, VPN, WiFi) and security standards for Apple devices
• Create and manage user accounts; configure new user accounts, handle password resets, and troubleshoot login issues
• Experience in implementing and maintaining security policies for Apple devices, including encryption, remote wipe, and device restrictions.
• Excellent troubleshooting skills with the ability to resolve complex technical issues related to device management, security configurations, and software distribution
• Understand and provide user permissions, profiles, and access controls
• Diagnose and resolve technical issues related to hardware, software, and network connectivity
• Provide assistance to endusers, addressing their queries, and resolving technical problems
• Document standard operating procedures (SOPs) and maintain documentation on an ongoing basis
• Create and update troubleshooting documentation and other written guides to ensure consistency
• Perform other duties as assigned
• Strong ITIL process knowledge.
• Strong analytical, troubleshooting and problemsolving skills.
• Strong communication and collaboration skills.

• Bachelor s degree in Computer Science or related technology field preferred.
• Proficient with Macintosh computers (iMac, Mac Mini, Mac Studio) and iPads.
• Relevant software includes Microsoft Office, ServiceNow, etc.
• Strong working knowledge of ITIL principles and ITSM.
• Current understanding of industry trends and methodologies.
• Outstanding verbal and written communication skills.
• Excellent attention to detail.
• Strong interpersonal skills and leadership qualities.