IN-Specialist_PF Helpdesk_Customer service & experience team

A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy

You ll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud



Our Accounts Payable and Receivable team is responsible for performing collections activity and payment of debt activity

You ll focus on working with senior individuals to review and produce reports related to the accounts receivable and accounts payable accounts that will assist PwC in achieving monthly collection target amounts as well as ensuring timely payment of vendor invoices

• Process service requests submitted by endusers for the finance domain
  
  
• Follow predefined workflows and procedures to fulfill service requests accurately and efficiently within established SLAs
  
  
• Provide guidance and assistance to endusers on how to submit service requests and utilize selfservice features available through the ServiceNow portal
  
  

• Deliver exceptional customer service by actively listening to endusers, empathizing with their concerns, and providing clear and courteous communication throughout the support process
  
  
• Manage enduser expectations regarding issue resolution timeframes, service availability, and potential workarounds or temporary solutions
  
  
• Strive to achieve high levels of customer satisfaction through prompt resolution of issues and proactive communication to prevent recurrence
  
  

• Document all interactions, troubleshooting steps, and resolutions accurately and comprehensively within the ServiceNow knowledge base
  
  
• Contribute to the continuous improvement of knowledge banks, learning logs, and selfhelp resources to empower endusers to resolve common issues independently
  
  
• Share insights and lessons learned with team members to enhance collective knowledge and improve service delivery efficiency