Provide leadership and focus to the team, will be responsible for productivity, quality, and overall performance of the project.
Guide team to complete daily load within TAT and optimize collections.
Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs.
Tracking and maintaining metrics for a variety of data including Collections reports, Operations reports, etc.
Work with Team Leader or Team coaches to resolve any personnel problems or conflicts that may arise in the team.
Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the project requirement
Conduct regular conference calls with Clients and identify ways & means to improve client satisfaction.
Identify training gaps in the team and develop a plan with the necessary department.
Taking performance reviews of the team members at regular intervals.