Senior Healthcare Trainer

Responsible for conducting training programs for Customer Care Executives/Doctors

Focusing on customer and patient service skills, process and product knowledge

Deliver classroom and blended programs that add value to the learner sessions

Conduct refresher sessions to improve/maintain the core skills of the represtatives

Prepare and design training materials to support training initiatives to learners

Generate training reports to track progress and identify areas for improvement

Customer Service Skills/ Process Knowledge/Product Knowledge as core trainer

Respond and resolve issues arising out of training sessions, like on floor issues

Providing floor support as per the requirements that arise the low performance

Coordination with different LOBs in preparation for Training Needs Analysis

Conducting sessions and collecting feedback as required for better training needs

Managing Business Quality Monitoring (BQM), for delivering best services to patients.

Candidate Requirements:

Medical related graduation with 5-10 years of experience as healthcare sector trainer

Experience in sales, customer service, healthcare and hospitals corporate training

Willingness to work six days a week and ability to work flexible schedules and shifts

Proficiency in MS Office products (Word, Excel, Visio, PowerPoint) for presentations

Preferred for this position expertise into the healthcare and wellness sectors trainer.