Senior Customer Care Executive (Bengali)

Managing incoming and outgoing calls from leads customer service inquiries

Identifying and assessing customers needs to achieve satisfaction

Manage large amounts of incoming and outgoing calls as well as compliant calls

Generate sales leads from received data base from concern department

Provide accurate, valid and complete information by using the right methods/tools

Meet target oriented and customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies accordingly your process

Proven customer support experience or experience as a client service representative

Requirements:

Minimum Graduation with 5-10 years of experience in customer care in to the sales

Familiarity with CRM systems technical knowledge for data updating in the system

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication and presentation skills in the voice process for this position

Preferred ability to multi-task, prioritize and manage time effectively in the process

Should be Proficient in Bengali and multiple languages speaking ability is an advantage

We only consider profiles like willing to relocate Hyderabad location for this position.