Network Engineer 2

• The personnel who would be responding to network alerts and resolve hardware malfunctions promptly by utilizing troubleshooting mechanisms and escalation processes.
• Diagnosing and troubleshooting basic network errors by interacting with customers
• Tracking and documenting network issues for reporting and resolution.
• Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations.
• Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
• Supports the Installation, configuration, maintenance, and troubleshooting network services and devices.
• Performs inspections and upgrades for network devices
• Interacts with other infrastructure teams to identify and resolve issues within a timely manner.
• Assists with systems, provides support without direction, and support modifications/changes to configuration.
• Reports to the NOC Manager, or the Run or Build Manager of Network Services.
• Performs other duties as required

What would your day look like?

• Proactive Monitoring and Alerting:
• Centralized Dashboard with backend monitoring through Solarwinds
• Alert logs
• Analyze alerts and take appropriate actions such as troubleshooting, escalation, or remediation.
• Configure and maintain monitoring tools to identify potential problems before they impact users.
• Incident Management:
• Respond to network incidents efficiently, following established procedures for diagnosis, resolution, and documentation.
• Work collaboratively with internal teams (Engineering, Security) to resolve incidents and restore service as quickly as possible.
• Document incident details, root cause analysis, and resolution steps for future reference.
• Analysis and Reporting:
• Proactive Trend and Log Analysis
• Root Cause Analysis by interacting with right teams involved in resolving the issue
• ITIL Service Operations:
• Change/Event/Incident/Problem Management
• Request Fulfillment

Who are we looking for?

• B.Tech / B.E with 3-5 years of related experience.
• Minimum of 3-5 years in the support of an enterprise Network environment.
• Previous experience in NOC with handling international clients.
• Analyze and resolves network connectivity problems in timely and accurate fashion. And, Analyzing, troubleshooting and correcting network problems remotely.
• Understanding of the TCP/IP, OSI network model and the mechanics of the IP Protocol and Ethernet and transmission media at layer 1
• Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc.
• Hands-on experience and knowledge of foundational data networking and IP technologies including (ARP, TCP/IP, UDP, DHCP, DNS, NAT and others)
• Experience with common routing and switching platforms (Cisco, PaloAlto, HP/Aruba, Juniper Mist, Avaya, SDWAN etc.)
• Basic Technical knowledge of common routing protocols (e.g., OSPF, BGP) and Switching Protocols [STP, RSTP, MST,..]
• Practical knowledge of DHCP in operational environments
• Understanding of DNS requests and the types of available records needed to meet user needs
• Awareness of network monitoring protocols and their use
• Experience with incident management systems to track and manage workflow
• Strong influencing skills and an ability to overcome barriers while driving change
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teams
• Demonstrated experience in improving reliability, performance, and agility of complex enterprise networks
• Willingness to learn new technologies and maintain industry knowledge
• Basic Linux/Unix shell/cli orientation or experience
• Proven skills in the developing and maintaining successful relationships with third-party service providers and hardware vendors.
• Proven skills with the compliance of ITIL and ITSM standards.
• Proven skills to provide technical, project and professional leadership of a technical team of Network Engineering.