C++, SIP/VOIP, IMS, Telecom Domain

Role & responsibilities Experience: • 10+ years experience in software development including 10+ years designing, building, and managing high-scale, mission-critical real-time production systems • Strong proficiency in C/C++, .Net and Azure • Proven experience with architectural design patterns • Good understanding of contact center operations including ACD, IVR, and CRM integration • Strong knowledge in recording solutions like livevox/verint/NICE/RingCentral • Hands on experience with SIP, SDP, RTP, CSTA/TSAPI and NATS • Hands on experience with CTI (Computer Telephony Integration) • Advanced knowledge of packet capture, dissection and protocol decoding • Experience with SSL/TLS decryption • Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows • Strong coding skills with an eye for using the right algorithms and data structures • Excellent troubleshooting, analytical and decision-making skills • Ability to lead, partner, and collaborate cross functionally across an engineering organization using AGILE processes • Bachelor’s or master’s degree in engineering, Computer Science or equivalent experienc