Customer Support Executive

*Job Summary:*

The *Customer Support Executive B2B Operations* will play a crucial role in building and maintaining strong relationships with channel partners to drive business growth in the overseas education sector. The role demands proactive engagement through emails, calls, and training sessions to ensure partners are well-informed about admission criteria, deadlines, scholarships, commissions, application status, and visa assistance for various destination countries. The ultimate goal is to ensure profitability for partner universities and recruit high-quality students through an expanding P2B network.

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### *Key Responsibilities:*

1. *Channel Partner Management:*

- Identify, onboard, and build relationships with new channel partners.

- Provide continuous support and training to channel partners for effective student recruitment.

- Regularly update partners about university admission criteria, application deadlines, scholarships, and visa procedures.

2. *Student Recruitment Support:*

- Ensure channel partners have the necessary tools and resources to attract quality students.

- Monitor and guide partners on application procedures and documentation requirements.

3. *Communication and Training:*

- Regularly communicate with partners via emails, calls, and virtual/in-person training sessions.

- Address queries from channel partners promptly and effectively.

4. *Performance Monitoring:*

- Track the performance of channel partners and provide actionable insights for improvement.

- Ensure key performance indicators (KPIs) are met regarding student recruitment and partner engagement.

5. *University Profitability:*

- Align recruitment strategies to ensure partner universities achieve targeted profitability.

- Collaborate with internal teams to resolve any partner-related issues swiftly.

6. *Market Intelligence:*

- Stay updated on market trends in overseas education and competitor activities.

- Provide feedback and insights to improve the company's market positioning.

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### *Key Skills and Competencies:*

- Strong communication and interpersonal skills.

- Excellent email and phone etiquette.

- Ability to build and maintain long-term relationships with channel partners.

- Proficiency in MS Office and CRM tools.

- Strong organizational and time management skills.

- Ability to conduct effective training sessions for partners.

- Problem-solving and negotiation skills.

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### *Qualifications:*

- Bachelor’s degree in Business Administration, Marketing, or a related field.

- Minimum of *2-3 years of experience* in B2B customer support, preferably in the overseas education sector.

- Experience in partner/channel management is highly desirable.

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### *Why Join Prosper Overseas?*

- Opportunity to work with a leading brand in the overseas education sector.

- Collaborative work culture with opportunities for professional growth.

- Competitive salary and performance-based incentives.

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*How to Apply:*

Interested candidates can send their updated resumes to [email address] or apply via [company website/career page link].

Prosper Overseas is an equal-opportunity employer. We encourage candidates from diverse backgrounds to apply.