Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Mphasis

Compare

3.4

based on 7.9k Reviews

90 Mphasis Jobs

Technical Support Engineer -SD

Mphasis Limited

3.4

based on 7.9k Reviews

1-3 years

₹ 1.8 - 6.4L/yr (AmbitionBox estimate)

Pune

1 vacancy

Technical Support Engineer -SD

Mphasis

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Incident Management Windows System Administration Troubleshooting MCSE Virtualization Remote Desktop

+ 1 more

Job Description

Role: L2 Technical Support Engineer

Who are we looking for

Level 2 Technical Support Engineer

Years of experience needed - 0 - 2 years.

Technical Skills:

Hands-on experience with Windows /Mac OS environments

Excellent problem-solving and communication skills

Hands-on experience with Windows /Mac OS environments

Good understanding of computer systems, mobile devices, and other tech products

Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)

Knowledge on Citrix Virtual Apps, AWS technology and Desktop.

Basic knowledge on Virtualization technology.

Graduate 1+ years of relevant experience.

Management Skills:

Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)

Familiar to the Citrix, AWS environment

Aware of ITSM Process (Incident management)

Inbound calls taking

Talk to End Users through a series of actions, either via phone, email, or chat, until they ve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)

Prioritize and manage several open issues at one time.

Document technical knowledge in the form of notes and manuals.

Refer to internal database or external resources to provide accurate tech solutions.

Behavioral Skills :

Ability to diagnose and troubleshoot basic technical issues.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

Provide prompt and accurate feedback to customers.

Ensure all issues are properly logged.

Certification:

MCSE, CCA, ITIL foundation is an added advantage (not mandatory).

About Mphasis

Employment Type: Full Time, Permanent

Read full job description

Mphasis Interview Questions & Tips

Prepare for Mphasis Technical Support Engineer roles with real interview advice

People are getting interviews at Mphasis through

(based on 510 Mphasis interviews)

Job Portal

Campus Placement

Referral

Company Website

Walkin

Recruitment Consultant

35%

18%

12%

18% candidates got the interview through other sources.

High Confidence

What people at Mphasis are saying

3.1

Rating based on 79 Technical Support Engineer reviews

Anonymous · Back Office in Pune

Likes

Mphasis is a great platform for fresher to work

Dislikes

Don’t allow employees to do work from home and also the company is not even providing any increment or promotion

Read 79 reviews

Technical Support Engineer salary at Mphasis

reported by 489 employees

₹1.8 L/yr - ₹6.6 L/yr

16% less than the average Technical Support Engineer Salary in India

View more details

What Mphasis employees are saying about work life

based on 7.9k employees

67%

82%

68%

63%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Mphasis with

Cognizant

3.8

Compare

Wipro

3.7

Compare

Accenture

3.9

Compare

TCS

3.7

Compare

Infosys

3.7

Compare

HCLTech

3.5

Compare

Tech Mahindra

3.6

Compare

LTIMindtree

3.9

Compare

Hexaware Technologies

3.6

Compare

KPIT Technologies

3.5

Compare

Persistent Systems

3.5

Compare

DXC Technology

3.7

Compare

NTT Data Information Processing Services

4.0

Compare

Sutherland Global Services

3.7

Compare

eClerx

3.4

Compare

Coforge

3.4

Compare

Virtusa Consulting Services

3.8

Compare

L&T Technology Services

3.3

Compare

CGI Group

4.0

Compare

Cyient

3.7

Compare

Similar Jobs for you

Technical Support Engineer at GYOASH TECHNOLOGIES

Pune

1-3 Yrs

₹ 3-5 LPA

Desktop Engineer at RELQ TECHNOLOGIES

Thiruvananthapuram

0-1 Yrs

₹ 2-5 LPA

Technical Support Executive at Sequent Tech

Gurgaon / Gurugram

2-4 Yrs

₹ 2-5 LPA

VIP Support Engineer at Perydot

Bangalore / Bengaluru

3-4 Yrs

₹ 5-6 LPA

Support Professional at Perydot

Mumbai

3-4 Yrs

₹ 5-6 LPA

Desktop Support Engineer at Zack It Solutions

Mumbai

1-2 Yrs

₹ 2-3 LPA

IT Executive at Keywords Studios

Gurgaon / Gurugram

0-3 Yrs

₹ 5-9 LPA

Desktop Engineer at Anunta Tech

Mumbai, Mumbai

1-6 Yrs

₹ 0.5-3 LPA

Technical Support Engineer at Jploft Solutions Pvt. Ltd.

Jaipur

2-6 Yrs

₹ 2-6 LPA

Technical Support Engineer at Cellebrite

Kolkata, Mumbai + 5

3-8 Yrs

₹ 2-6 LPA

Mphasis Pune Office Locations

View all

Pune (4)

Pune Office

Mphasis Software & Services India P, No. 33, 2nd Floor, Sakar 10, Sassoon Road, Opp. Jehangir Hospital, Camp, Swargate Pune
Maharashtra 411001

Pune Office

Mphasis Limited, Magarpatta, Cybercity, Tower IV, Magarpatta City, Hadapsar Pune
Maharashtra 411013