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Customer Support Executive
ProLegion
posted 19hr ago
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Flexible timing
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Job Description
Job Title: Customer Support Executive
Location: Noida, Uttar Pradesh, India
Roles and Responsibilities: - Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain the problem or reason for calling. Assist with placement of orders, refunds, or exchanges.
- Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
- Graduate in any discipline.
- Proven work experience in BPO / KPO. Insurance industry background is preferred.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Identifying customers needs, clarify information, research every issue and providing solutions.
- Seize opportunities to upsell products when they arise.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
Employment Type: Full Time, Permanent
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What ProLegion employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ProLegion Benefits
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