Progressive Infotech - Project Manager - IT Support (5-6 yrs)

Job Title : Project Manager

Job Location : Mumbai (Ghansoli)

Job Description :

Role Overview :

The Project Manager is responsible for managing the day-to-day operations of IT support functions, including End-User Support, Data Center Support, and Network Support.

They lead a team of 8-10 engineers, ensuring service quality, SLA adherence, and operational efficiency.

The role involves close coordination with stakeholders to deliver IT services while maintaining a high level of customer satisfaction.

Key Skills :

- The Project Manager is responsible for overseeing the day-to-day operations of IT support functions, including End-User Support, Data Center Support, and Network Support.

- Lead a team of 8-10 engineers, ensuring high service quality, adherence to SLAs, and continuous improvement.

- Close coordination with stakeholders, managing the delivery of IT services, and driving operational efficiency while maintaining a high level of customer satisfaction.

- Team Management & Leadership

- Service Delivery & SLA Management

- Project Planning & Execution

- Incident & Problem Management

- Continuous Improvement & Reporting

- Compliance & Documentation

- In-depth understanding of End-User Support, Data Center Support, and Network Support services.

- Strong knowledge of IT infrastructure components, including servers, networking equipment, virtualization, and storage.

- Analytical skills to assess issues and provide clear, actionable solutions.

- Ability to make decisions under pressure and manage crisis situations effectively.

- Excellent verbal and written communication skills to interact with clients, team members, and senior management.

- Ability to present technical information to non-technical stakeholders in a clear, concise manner.

- Ability to manage time efficiently and prioritize tasks across multiple teams and projects.

- Maintaining relationships with key stakeholders and providing detailed metrics and reporting

- Be a point of escalation on technically complex issues, mentor other Support Engineers and provide them with detailed action plans.

- Follow-up effective and timely resolution on issues and report Incident Matrix to Managers.

- Experience in handling corporate customers

- ITIL V3 Certified

Required Qualification :

- Graduate in any Stream : Tech/B./MCA will be preferred

Experience Required :

- Hands on experience overseeing IT support functions, including End-User Support, Data Center Support, and Network Support.

- Proven experience in leading a team of 8-10 engineers, ensuring high service quality and adherence to SLAs.

- Experience in managing IT service delivery, project planning, and execution.

- Hands-on experience with incident and problem management, driving continuous improvement initiatives.

- Experience in handling corporate customers and managing stakeholder relationships.

- Demonstrated ability to make decisions under pressure and manage crisis situations effectively.

- ITIL V3 certification is required.

Notice period : Immediate to 15 days max.

Job location : Ghansoli.

Mumbai.

(Prefer local candidate as final interview will be F2F)