Health Care at Home - Healthcare Program Manager (2-3 yrs)

Responsibilities:

- Lead and manage a team of PCEs, Dietitians, Physiotherapists, and Yoga Counselors to deliver high-quality care to our patients.

- Develop and implement program protocols and workflows to ensure efficient and effective program execution.

- Provide fortnightly progress reports to program leadership, highlighting key metrics and areas for improvement.

- Collaborate with the Cipla team to ensure alignment on training materials, program updates, and best practices.

- Monitor call center activities and performance dashboards to identify areas for improvement and optimize patient outreach strategies.

- Oversee the performance of backend call center staff, providing coaching, feedback, and addressing performance concerns.

- Recognize and appreciate top performers within the team, fostering a positive and motivated work environment.

- Track attrition rates and implement strategies to improve staff retention.

- Address patient grievances, behavioral issues, misconduct in the field, and skill gaps, ensuring a positive patient experience.

- Provide digital counseling to patients on diet, disease management, and overall well-being, promoting healthy habits and self-care.

- Motivate patients to adhere to physician recommendations and attend regular consultations.

- Counsel patients on therapy adherence to optimize treatment outcomes.

Qualifications:

- Minimum of 2+ years of experience in healthcare program management, patient engagement, or a related field.

- Proven experience in managing and leading teams of healthcare professionals.

- Strong understanding of chronic disease management principles and best practices.

- Excellent communication, interpersonal, and collaboration skills.

- Ability to effectively manage and motivate staff in a fast-paced environment.

- Data-driven approach with a focus on program performance and improvement.

- Experience with call center operations and performance metrics a plus.

- Proficiency in MS Office Suite and healthcare CRM systems