Program Director

Birlasoft is seeking a highly skilled Program Director who is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships to ensure achievement of planned growth and delivery targets. This person would work out of customer premises and would govern delivery for all projects. He/she would be first point of escalation for the customer. He/she would liaison with the offshore counterparts to ensure customer commitments are met.

Educational Background:

Key Responsibilities:

1. P&L Management

Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, handled accounts (P&L) spread across various GEOs.
Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
Conducts monthly reviews on revenue margin, pipeline, utilization
Identify key parameters of improvement for vertical growth and margins
Lead and implement all cost related initiatives for VBUs and direct projects
2. Sales & Client Management

Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
Identify opportunities for cross sell in the existing accounts
Co-own, support and propose new domain offerings/cross-sell to existing clients
Build Industry partnerships and come up with new offerings, solutions for the vertical
Support Sales and Delivery teams in proposal/solution development
Supporting onsite presales and customer presentations
Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
Exposure of long term planning and execution
3. Service Delivery and Project Management

Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
Decide delivery account structure for all accounts under the vertical
Responsible for the overall delivery of the vertical
Ensure smooth operations delivery and in alignment with agreed targets
Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
Drive change management with agility basis business needs
Proven record of initiating, establishing & delivering large programs in FPP / T&M model
Ensure vertical operating metrics are in line with target
4. Performance Management

Excellent People Management skills with strong ability to lead & mentor the team
Cascade vertical level goals to practice and account delivery teams
Manage performance, rewards, careers and appraisals for teams
Monitor overall vertical employee performance
5. Resource Management & Utilization

Own operating plans and identify overall resourcing and project staffing requirements along with RMG
Bench management
Periodically review overall people operating plan and utilization.