Deputy Manger || Team Leader (Insurance) || Hdfc

Designation: Deputy Manger Lead Management System

Role/Functional Area: Team Leader (Insurance)

Location: Mahape, Mumbai

Experience: 5 years 8 years

Duties and Responsibilities:

• Motivating and inspiring the team to surpass their potential.
• Improving the team and facilitating the communication among the members of team.
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
• Creating sense of ownership within the employees and resolving employee issues, if any.
• Encouraging, supporting, and motivating actively ones peer team.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching team on a day-to-day basis.
• Communicating the companys purpose, core values, vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed.
• Striving for new ways continually, to increase the opportunities of sales.
• Handling escalated calls, complaints, questions, and queries as necessary.
• Facilitating cross-functional communication within employees for improved working condition.
• Creating a conducive work environment for all the call centers employees.
• Carrying out team meetings and actively participating in the monthly and weekly meetings.
• Documenting general reports on each team members performance and targets as

well as ensuring that they exceed the targets.

Skills and Specifications

• Strong knowledge of sales techniques and processes.
• Excellent knowledge of Insurance required.
• Exceptional analytical and listening skills.
• Ability to operate well in a call center team environment.
• Familiarity with several voice-logging systems and tools.
• Keenness and flexibility to work extended hours.
• Natural flair for coaching, motivating, and interacting with people.

Education and Qualifications

• Bachelors degree in administration, commerce, management or any related field

from an accredited institution.

• Experience in call center activities.
• Minimum 2+ years of on paper TL experience.