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61 Production Support Jobs

Tools expert- Application Production Support

5-7 years

Bangalore / Bengaluru

1 vacancy

Tools expert- Application Production Support

CGI Group

posted 3d ago

Job Description

5-7 years of experience in infrastructure management,

Experience in managing production
Basic knowledge on scripting and automation
Identify Service Improvement Area and Implement in Production infrastructure
Should possess work experience on migration/upgradation ESM Projects
Responsible for resolving all technical incidents escalated by the L-2 team
Participate in Problem Management review meetings and provide root cause analysis
Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders
Good knowledge on ITIL process
Ability to work effectively in diverse; virtual and multi-cultural environments
Should have carried out formal knowledge management initiatives to upskill the team
Experience in Project Transition and transformation
Good knowledge of business continuity planning and disaster recovery practices
Flexible to work on 24/7 shifts
Nagios
Zabbix
BMC Event Manager
BMC Remedy ITSM
ServiceNow
Dynatrace
AppDynamics
PRTG
Datadog
Skills:
  • BMC Patrol
  • Nagios
  • Remedy
  • ServiceNow
  • Zabbix

Employment Type: Full Time, Permanent

Read full job description

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What Production Support at CGI Group are saying

Production Support salary at CGI Group

reported by 5 employees with 1-2 years exp.
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₹3 L/yr - ₹4 L/yr
27% less than the average Production Support Salary in India
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What CGI Group employees are saying about work life

based on 4.6k employees
80%
88%
69%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

CGI Group Benefits

Submitted by Company
Be recognized
Be well
Be rewarded
Be heard
Submitted by Employees
Work From Home
Soft Skill Training
Cafeteria
Health Insurance
Team Outings
Gymnasium +6 more
View more benefits

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