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1 InCred Finance Product Support Job

Executive - Product Support

0-5 years

₹ 2 - 3L/yr

Mumbai

2 vacancies

Executive - Product Support

InCred Finance

posted 17d ago

Job Role Insights

Flexible timing

Job Description

Job Role:


  • Review and validate user-reported issues or bugs, ensuring accurate documentation and categorization.
  • Collaborate with product and technical teams to assess the severity and impact of issues.
  • Document bugs in the ticketing system (JIRA), including steps to reproduce, error logs, and relevant details.
  • Assign issues to the appropriate team members for resolution and track progress.
  • Act as the point of contact for the product team and escalate issues as needed.
  • Test bug fixes to ensure proper resolution, including edge cases and confirming no new issues arise.
  • Communicate progress and resolutions to internal users and stakeholders.
  • Close issues in JIRA after receiving acknowledgment of resolution, and document final resolution steps.
  • Maintain an up-to-date record of all open, in-progress, and closed issues.
  • Provide regular reports on bug status and product quality to management.

Qualification & Skills:


  • Bachelors degree or equivalent experience in a relevant field

(e.g., Computer Science, Information Technology, or Engineering).

  • Prior experience working with bug tracking systems such as JIRA or similar platforms.
  • Good verbal and written communication skills.



Employment Type: Full Time, Permanent

Read full job description

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What Product Support at InCred Finance are saying

What InCred Finance employees are saying about work life

based on 337 employees
67%
37%
48%
99%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

InCred Finance Benefits

Work From Home
Health Insurance
Job Training
Soft Skill Training
Team Outings
Cafeteria +6 more
View more benefits

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InCred Finance Mumbai Office Locations

View all
Mumbai, Maharashtra Office
Headquarter
InCred Finance, Unit No. 1203, 12th floor, B Wing, The Capital, Plot No. C - 70, G Block, Bandra - Kurla complex, Mumbai-400051 Maharashtra Mumbai, Maharashtra
400051
Mumbai, Maharashtra Office
InCred Finance, Unit No.303A-02 - 3rd floor and Unit 203 - 2nd floor, Kaledonia Building, B-wing, Station Road ,Andheri East-400053 Mumbai, Maharashtra
400053

Executive - Product Support

0-5 Yrs

₹ 2 - 3L/yr

Mumbai

17d ago·via naukri.com

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