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Product Support Analyst I - VIP
Sabre
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Reports directly to the 1st Level Support Supervisor.
- Respond to customer inquiries, analyzing problems using diagnostic tools and recommending solutions to customer questions. relating to a Sabre HOST and a broad set of Solutions and its Functionalities.
- Utilizes technical and analytical skills to solve hardware, software, and network configuration problems.
- Installation and troubleshooting of Sabre provided applications.
- Interfaces with customers, internal departments, and vendors to identify their needs and establish hardware, software, and network requirements.
- Performs Product and Technical Support functions and provides routine support to Travel Agencies and Airline Customers in accordance with the set service standards.
- Provide Product and Technical Support of Sabre Products via Phone, Call-Back, Chat and Web-Case on a 24/7 Support Operation.
- Records all received contacts (Phone, Web-Case, Chat and Call-Back) in prescribed formats in CRM tool(s).
- Works collaboratively in a team environment with advanced support teams, account managers, implementation, and development resources to meet customer expectations regarding the resolution of maintenance issues.
- Ensure that customer needs are met. Must have the ability to evaluate the impact of the issue on the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support of our products
- Good time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth. Demonstrate sense of urgency for sensitive issues .
- Ensure to deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
- Performs ad-hoc tasks assigned by the Leaders, Supervisors, Team Leads or Seniors i.e., onsite support, floor walking, handling special projects etc.
Job Requirements:
- Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge is highly expected.
- Experience in software, hardware technical support and trouble shooting.
- Experience in remote troubleshooting.
- Experience with CRM tools such as Salesforce is desirable.
- Ability to analyses, identify key problems, articulate them efficiently and make decisions to solve issues.
- Excellent interpersonal and teamwork skills.
- Experienced in providing customer support using available multi channels: Call-back, Phone, Web-Case, Email and Chat.
- Ability to extend knowledge in area of new technologies.
- ITIL/ XML/ API/ SQL Programming will be a plus.
- Bachelors degree or equivalent desired.
- Diploma in basic IATA /UFTAA standard course will be a plus.
- Able to work in 24x7 shift model supporting a global customer base.
Language Skills:
- Professional fluency in written and spoken English is a must.
Employment Type: Full Time, Permanent
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People are getting interviews at Sabre through
People are getting interviews through
(based on 18 Sabre interviews)
Campus Placement
Referral
Job Portal
Company Website
Walkin
32%
22%
17%
6%
6%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Product Support Analyst at Sabre are saying
Rating based on 3 Product Support Analyst
reviews
Anonymous · Tourism Services
in Bengaluru
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Pressure
Read 3 reviewsProduct Support Analyst salary at Sabre
reported by
11
employees
with 4-10
years exp.
₹6.1
L/yr - ₹10
L/yr
11%
more
than the average Product Support Analyst Salary in India
View more details
What Sabre employees are saying about work life
based on 261 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sabre Benefits
View more benefits
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Sabre Bangalore / Bengaluru Office Locations
Bengaluru Office
Sabre Marketing Services Pvt. Ltd., MAA House, Service Road, 1st Stage, Domlur Layout
Bengaluru
Karnataka 560071
Karnataka 560071
Bangalore Office
Abacus Distribution Systems (India) Pvt Ltd
Unit no. 505, Fourth Floor
Level 5, Prestige Atrium, Central Street,
Bangalore-560001, India
Bangalore
560001
560001
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