+ Contribute
notification
notification
Login
filter salaries All Filters (1)

Clear all

33 Product Service Jobs in Hyderabad / Secunderabad

Director of Quality

Marriott

 · 

4.2

 based on 1.3k Reviews

4-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Director of Quality

Marriott International

posted 4d ago

Job Role Insights

Key skills for the job

Software Configuration Management Housekeeping Data Collection SAP Quality Management Strategic Planning Total Quality Management

+ 1 more

Job Description


Communicates the concept of Total Quality Management, through advising, coaching, training, and facilitating

Works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies

Verifies that quality processes meet company s mission and brand standards, target customer needs, promote employee satisfaction, and focus on continuous improvement at the property level

CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

OR
4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

CORE WORK ACTIVITIES
Managing Quality Assurance Goals
Coaches managers on adopting the Total Quality Management leadership style

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals

Directs property quality efforts to address critical customer requirements

Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable

Leading Quality Assurance Team
Trains team members and managers on problem solving, process improvement and strategic planning techniques
Develops systems to enable employees to understand guest satisfaction results

Communicates a clear and consistent message regarding departmental goals to produce desired results

Coaches managers on adopting the Total Quality Management leadership style

Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement

Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis

Managing Quality Tools
Verifies that management practices at all levels are aligned with quality tools

Uses data collection methods to compile, display, track, and analyze defect trends

Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer

Analyzes issues and identifies trends

Managing the Guest Experience
Reviews guest feedback with leadership team and confirms appropriate corrective action is taken

Responds to and handles guest problems and complaints

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Creates an atmosphere in all properties that meets or exceeds guest expectations

Responds to and handles guest problems and complaints

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Creates an atmosphere in all properties that meets or exceeds guest expectations

Marriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law


Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Director roles with real interview advice

Compare Marriott International with

Ihg Group

3.9
Compare

Hyatt Regency

4.1
Compare

AccorHotels

4.4
Compare

Wyndham Hotel Group

4.1
Compare

Choice Hotels

4.5
Compare

Radisson Hotels

4.1
Compare

Taj Hotels Resorts and Palaces

4.2
Compare

Oberoi Group of Hotels

4.1
Compare

ITC Hotels

4.1
Compare

Jubilant Foods Works

3.7
Compare

Cafe Coffee Day

3.8
Compare

Burger King

3.8
Compare

Barbeque Nation

4.0
Compare

JW Marriott

4.2
Compare

Pizza Hut

3.9
Compare

Lemon Tree Hotels

4.1
Compare

Crowne Plaza

4.0
Compare

Holiday Inn

3.9
Compare

Hilton

4.3
Compare

Novotel Hotels

4.3
Compare

Similar Jobs for you

Sales Director at Marriott

Kolkata, Mumbai + 5

4-7 Yrs

₹ 17-19 LPA

Assistant Director Catering Sales at Marriott

Kolkata, Mumbai + 5

4-7 Yrs

₹ 30-35 LPA

Director at Marriott

Kolkata, Mumbai + 5

6-9 Yrs

₹ 25-30 LPA

Sales Director at Marriott

Mumbai, Nagpur + 4

4-6 Yrs

₹ 30-35 LPA

Director Food & Beverage at Marriott

Kolkata, Mumbai + 5

6-9 Yrs

₹ 25-30 LPA

Assistant Director Sales at Marriott

Mumbai

9-12 Yrs

₹ 25-30 LPA

Sales at Marriott

Kolkata, Mumbai + 5

4-9 Yrs

₹ 15-19 LPA

Chief Steward at Marriott

Kolkata, Mumbai + 5

7-10 Yrs

₹ 20-25 LPA

Assistant Front Office Manager at Marriott

Jaipur

5-8 Yrs

₹ 25-30 LPA

Senior Member of Technical Staff at Oracle India Pvt. Ltd.

Kolkata, Mumbai + 5

4-5 Yrs

₹ 27.5-31 LPA

Director of Quality

Marriott

4.2
 (1.3k Reviews)

4-8 Yrs

Kolkata, Mumbai, New Delhi +4 more

4d ago·via naukri.com

Senior Software Development Engineer, Connectivity and Integrations

Amazon India Software Dev Centre Pvt Ltd

4.1
 (25.2k Reviews)

3-10 Yrs

Hyderabad / Secunderabad

3d ago·via naukri.com

Assistant Manager Concierge

Marriott

4.2
 (1.3k Reviews)

2-5 Yrs

Kolkata, Mumbai, New Delhi +4 more

9d ago·via naukri.com

Assistant Manager-Guest Relations

Marriott

4.2
 (1.3k Reviews)

1-5 Yrs

Kolkata, Mumbai, New Delhi +4 more

12d ago·via naukri.com

Staff Product Manager - Solutions

GE India Industrial Private Limited

4.2
 (1.1k Reviews)

10-14 Yrs

Hyderabad / Secunderabad

24d ago·via naukri.com

Analyst, AWS Monetization, Customer Success

Amazon India Software Dev Centre Pvt Ltd

4.1
 (25.2k Reviews)

2-6 Yrs

Hyderabad / Secunderabad

23d ago·via naukri.com

Field Service Engineer

Charles River Laboratories India Pvt. Ltd.

4.1
 (16 Reviews)

2-5 Yrs

Hyderabad / Secunderabad, Bangalore / Bengaluru, Mumbai

4d ago·via naukri.com

SDR - Outbound

Keka HR Payroll Software

3.3
 (161 Reviews)

2-4 Yrs

Hyderabad / Secunderabad

3d ago·via naukri.com

Associate Director DDIT US&I Analytics Products Solutions Delivery

Novartis Healthcare Pvt. Ltd.

4.1
 (1.6k Reviews)

10-15 Yrs

Hyderabad / Secunderabad

2mon ago·via naukri.com

Sr.Spec.DDIT US&I Svc.Mgt D&A Operations

Novartis Healthcare Pvt. Ltd.

4.1
 (1.6k Reviews)

3-6 Yrs

Hyderabad / Secunderabad

2mon ago·via naukri.com
How was your last interview experience?

Skill Jobs by Locations

Popular Skills Jobs in Location

Popular Company Jobs in Location

Recently Viewed

PHOTOS

Medanta the Medicity

4 office photos

JOBS

Majesco

No Jobs

REVIEWS

Majesco

No Reviews

REVIEWS

Vertafore

No Reviews

REVIEWS

Majesco

No Reviews

JOBS

Amazon

No Jobs

REVIEWS

Majesco

No Reviews

LIST OF COMPANIES

Vertafore

Overview

JOBS

ReNew

No Jobs

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent