Program Manager 2 - Product Development

BS or MS degree or equivalent experience relevant to functional area.

Typically has 1-4 years relevant experience.

Has experience managing small to medium-scale projects end-to-end.

Has some basic technical scoping skills and knowledge of software development life cycle, including basic knowledge of program management life cycle and project management tools.

Career Level - IC2

Leads small to medium-scale projects from initiation through delivery focused on a new feature, service, product, or system.

Drives team processes or a feature area within a team. The scope of influence is usually limited to the immediate team.

Customer Notifications provides 24x7x365 coverage of the following roles responsibilities.

Gathers business requirements, documents functional and/or design specifications, identifies appropriate resources needed, assembles the right project team, assigns responsibilities, and develops milestones and a launch schedule to ensure timely and successful launch.

Contributes cross-functionally, assesses and managements risks, measures and reports on progress, anticipates and resolves bottlenecks, escalates as appropriate, makes trade offs, balances business needs with technical constraints, and drives program deliverables.

As a queue manager, you will work as traffic control for the Customer Notifications queue. Quickly view, triage and assign requests as they come in.

To possess strong problem-solving, analytical, and time-management skills, should also be able to apply organizational, critical thinking, and oral and written communication skills.