Technical Program Manager, Product Discovery & Promotion Operations

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Netflix is one of the worlds leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Team

PDP OPS Partnerships manages a diverse partner ecosystem consisting of creative agencies, media processing facilities, and metadata/tagging specialists. Collectively, these vendors are responsible for delivering the assets necessary to discover, promote, and stream titles on service.

The Role

The Technical Program Manager is responsible for executing technical program improvements in line with multi-year strategic objectives. You will be a crucial execution partner developing the data reporting infrastructure necessary to ensure adherence to our delivery specifications, external spend and billings, and evolving KPIs. This role will also be responsible for supporting/maintaining home-grown task management solutions used to externalize work to our vendors.

Internally, you will work closely with our partner managers, fellow TPMs, and analytical and operational teams to support the development of partnerships that are nimble, nuanced and set a new bar.

This role provides an exciting opportunity to learn about Netflix Product promo media space, tagging workflows like ads and annotations, and our nonbranded, licensed content delivery ecosystem. You will develop deep relationships with each of these teams in support of advancing internal technical programs.

Desired Background

The intangibles:

• You are a problem solver. You are able to breakdown challenges into bite-sized solutions to ensure continued progress

• You are data-driven, passionate about metrics/analytics, and use these signals to consistently improve

• You are a self-motivator. You proactively anticipate the needs of your stakeholders

Hard skills:

• You have strong data analytics skills with 5+ years of relevant experience. Youre no stranger to writing complex SQL queries with multiple joins, case statements, etc. You have familiarity working in big data environments and have a lot of experience with ETL data processes

• You have strong data visualization skills. Were looking for a candidate that has a lot of experience using Tableau to develop both operational and financial dashboards. Our ideal candidate has experience building multipurpose dashboards that offer visualizations at different levels, catering to the unique data discovery needs of various user groups, including project/program managers and executives

Nice to haves:

• Familiarity with at least one programming language (JS or Python preferred)

• Experience as a Zendesk administrator

• Airtable proficiency

Responsibilities

• Develop data and reporting infrastructure to support strategic needs of PDP Ops Partner Managers

• Provide frontline support for our home-grown task management solution

• Set-up monitoring on all data workflows, triage issues, and continuously work to improve stability/reliability

• Triage day-to-day Project Management escalations from internal and external stakeholders

• Ensure metrics are an accurate reflection of vendor performance, develop/support systematized reattribution workflows to ensure partners are not being penalized unfairly