Hiring For Desktop Support - L2

Greetings Form Prochant India Pvt Ltd!

Hiring For Desktop Support L2

Job Description::

We are looking for a highly motivated and enthusiastic Desktop Support Associate to join our IT support team. As L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting for desktop, laptop, and peripheral devices. The ideal candidate will work closely with the Level-1 support team to resolve escalated issues, perform software installations, configure hardware, and maintain desktop environments. This role requires a deep technical understanding of desktop support, operating systems, and network configuration.

Key Responsibilities:

• Required basic knowledge in network, routing, OSI model, Cloud computing, Firewall, Security and Switches
• Good Knowledge of hardware and ability to work with desktop and Laptop machines.
• Hands-on knowledge in OS installation and configuration of all versions of Windows
• Ability to handle day-to-day ticketing process and floor operations.
• Should have the ability to analyse and narrow down the issue for a quick resolution.
• Proficient in handling the day-to-day asset transaction and Site inventory.
• Proficient in Asset management.
• Able to process new asset deployment.
• Ability to multitask and handle pressure in a critical situation.
• Required to be available in extended workload situations.
• Flexible to work both day and night shifts.
• Need effective communication skills to work with operations users and other departments and understand the issues clearly.
• To be able to escalate and communicate with the client IT teams for External Environment issues.
• Should be a Team Player, understand the team dynamic, and work with the team.
• Flexible to work both day and night shifts

Skills and Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Good knowledge of computer hardware, operating systems (Windows, macOS), and software applications.
• 2+ years of experience in desktop support or related IT support roles. Experience in troubleshooting and supporting Windows OS (Windows 10, 11) and OS environments.
• Familiarity with Active Directory (AD) and group policies.
• Proficient in troubleshooting hardware, software, and network issues.
• Experience with common productivity software (e.g., MS Office Suite, email clients, VPNs), Knowledge of desktop imaging, deployment tools, and device management, Understanding of networking concepts like TCP/IP, DHCP, DNS, and VPN.
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
• Eagerness to learn and grow within the IT support field, Should be a Team Player, understand the team dynamic, and work with the team
• On-call or after-hours support may be required based on business needs.

Benefits:

• Career growth opportunities.
• Health insurance and other perks.
• Quarterly Rewards & Recognition Program
• Upfront Leave Credit
• Only 5 days working (Monday to Friday)
• Salary & Appraisal - Best in Industry

Interested candidates can drop your profile in abdulwahab@prochant.com or reach #8248165076 between 10.00 am and 8.00 pm.