Lead CRM Developer (13-15 yrs)

Job Description :

13 years of proven expertise in CRM technologies, software development, and team leadership.

The ideal candidate will drive technological innovation, manage diverse development projects, and ensure the seamless integration of advanced CRM solutions to meet business objectives.

Key Responsibilities :

- Lead the development, customization, and implementation of CRM platforms like Salesforce, Oracle CRM, and Microsoft Dynamics.

- Drive the CRM roadmap to meet evolving business needs and align with organizational goals.

- Oversee technical and functional requirements, including architecture design and process optimization.

- Manage end-to-end project lifecycle for CRM, web, and mobile application development.

- Ensure timely delivery of features, with a focus on performance and user experience.

- Collaborate with cross-functional teams to align CRM functionalities with business processes.

- Act as a liaison between product, development teams, and leadership to communicate technical requirements and project milestones effectively.

- Manage and mentor development teams, ensuring best practices in coding, testing, and deployment.

- Engage and coordinate with vendors to ensure quality outcomes.

- Spearhead the adoption of advanced tools and technologies, including Outsystems and AI integration.

- Optimize resource productivity and manage platform integrations seamlessly.

Qualifications and Skills :

Education :

- Postgraduate Diploma in CRM (PGDCRM)

- Bachelor of Science in Computer Science

Technical Skills :

- Salesforce, Microsoft Dynamics CRM, Sage CRM, Oracle Sales Cloud

- Programming Languages : C#, ASP.NET, JavaScript, SQL

- Outsystems, Azure, SSRS, VB.NET

- Database Management : MS-SQL Server, Oracle DB

Experience :

- Delivered numerous enterprise-level CRM and web-based solutions for industries such as insurance, finance, and construction.

- Managed CRM activities, including customization, data migration, and incident management, for global teams.

Certifications : Certified in Outsystems, Azure, Open AI

Soft Skills :

- Strong analytical and problem-solving skills

- Effective communication and stakeholder management

- Proven ability to lead and motivate technical teams

Preferred Experience :

- Building AI-enabled CRM solutions

- Working in Agile and cross-functional teams

- Integration of CRM with third-party platforms