Senior Consultant - MS Dynamics 365 (7-12 yrs)

Role Purpose :

- The Microsoft Dynamics 365 CE CRM Specialist is a key part of the Implementation & Support of MS-Dynamics 365 CE for Business Process Re-Engineering program.

- The candidate must have strong experience working in a enterprise environment as well as leading / part of large scale MS Dynamics 365 CE multiple Implementations Cycles and Support post the rollout.

- Microsoft Dynamics 365 CE CRM Specialist is responsible for:

- Collaborating with Stakeholders across the organization to ensure a comprehensive set of functional requirements are captured

- Analysing requirements received from Business Process Expert (BPE) & key Stakeholders to deliver functional design specification for any customizations required

- Providing functional & technical expertise for CRM platform

- Understanding business needs, performing fit-gap analysis, determine best technical solution and leverage on default D365 CE capabilities to align with strategic objectives

- Support Testing activities and training end users if required

- Assisting with Integration of D365 CE with custom / 3rd party applications

- Ensuring MS standards are followed and system is configured optimally for performance

- Maintaining, managing and supporting D365 CE application post implementation

- Managing version control for Custom code, Builds, Releases and Deployment

- Work closely with Technical consultants to design MS D365 CE functional solutions

- Developing quality documentation as per industry standards

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

The Microsoft 365 CE CRM Specialist should have:

- An IT professional with 6+ years' experience in CRM related development

- Strong experience in CRM related Design and Development with recent Lifecycle experience in Implementations of D65CE

- Good understanding of user management, Security roles, Business Units assigned to user.

- Good understanding on Workflows and Power Automate

- Good understanding of D365 SDK, Common Data Model, Common Data Services for Apps

- Knowledge of Continuous Integration, test & Build automation

- Good knowledge in Microsoft DevOps and Sharepoint to register and monitor ticket management

- Knowledge on MS. Visio for documentation purpose

- Development certification in D365 (CE)

- Excellent problem solving, analytical, debugging and troubleshooting skills

SKILLS/ABILITIES :

- Ability to work independently under general supervision with direction given in terms of broadly stated objectives and desired outcomes.

- Customer-focused with demonstrated ability to interact and effectively communicate with all levels of the organization.

- Should have excellent written and oral communication skills

- Ability to effectively prioritize and execute tasks in a Global and Dynamic environment

- Ability to adapt to changing business needs.

- Committed, focussed on quality and on-time delivery, ability to influence and manage stakeholders well

- An effective change agent and pragmatist, s/he should be prepared to roll up sleeves and lead from the 'front'

- Comfortable working in an ambiguous situation and ability to tactfully resolve status quo

- An persuasive negotiator able to achieve consensus amongst differing opinions

- Results driven, works in a highly ethical and professional manner

- Good team player with excellent coordination and interpersonal skills