CRM Consultant - MS Dynamics (7-12 yrs)

Microsoft Dynamics CRM Consultant.

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?.

Bring your best skills forward to excel at the role :

- Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation.

- Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.

- Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas.

- Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales - Power Platform knowledge Good to Have.

Your experience counts!.

- Minimum 5-6 years experience working on a CRM platform (Preferably Microsoft Dynamics 365 / Nice to have exposure to Salesforce CRM) / Digital transformation / Experience design / Business analysis including understanding of Customer Service, Marketing or Sales as a function.

- Good to have MS CRM Technical experience also.

- Good to have Salesforce CRM experience.

- Must have Certification MS Dynamics 365 CRM Customer Service, Marketing & Sales.

- Must have worked on Proposals and contributed to business development work and must have experience in Sales Pitches and presales activities.

- Good to have managed small teams and support the growth of new offering and capability.

- Mkust have worked as Product Owner in implementation projects for MS Dynamics 365 Customer Service, Marketing & Sales transformational project.

- Must have worked in implementation of Case management, Routing, Entitlements, SLA, Knowledge Management (Full Customer Service Life Cycle), Marketing Campaigns, designing Customer Journeys, social media channel marketing, Lead to Quote, etc in MS Dynamics 365 Customer Service, Marketing and Sales platforms.

- Must have experience in defining user stories, refining them in Jira/Dev Ops to make them ready for development team.

- Strong oral and written communication skills, including presentation skills.

- Has an inquisitive nature with a strong desire to learn.

- At least delivered 3-4 CRM transformation program both in onsite and offsite client facing roles, and MBA is preferred.

- Good to have experience in North America/Canadian projects.

Experience : 7-12 year.

Notice period : Immediate to 90 Days.