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Technical Writer
PrismHR
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Technical Writer is responsible for writing and maintaining documentation for PrismHR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses MadCap Flare to author and publish online help and release notes.
Specific Duties and Responsibilities:
- Author content using MadCap Flare.
- Research product information by attending standups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.
- Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop documentation.
- Capture end-user and administrative tasks performed in PrismHR products and their expected results.
- Manage documentation drafts and the flow of information during development and testing.
- Collaborate with teammates.
- Participate in Agile development processes and influence product enhancements based on customer needs.
Additional Duties and Responsibilities:
- Manage PrismHR documentation with varying priorities and deadlines within bi-weekly/monthly sprints.
- Use revision and source control effectively within a team setting.
- Act as an ambassador of collaboration within and across the organization, sharing knowledge in areas of expertise.
- Other duties or projects may be assigned as needed.
Skills And Experience:
- Superior oral and written communication skills.
- Ability to quickly learn, analyze, understand, and communicate complex technical concepts in a clear and concise manner.
- Technically curious and motivated to understand PrismHR functionality.
- Ability to prioritize while taking direction from management.
- Proactive at removing impediments with a get the job done attitude.
- Flexible and able to work well under pressure and adapt to shifting deadlines.
- Must be a team player.
- BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing.
- Minimum 4 years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment.
- Experience with Visio or other flowcharting software.
- Proficiency with MadCap Flare is required.
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR s Marketplace Partners.
Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We arent just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about our roles but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We arent just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about our roles but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https: / / www.prismhr.com / about / privacy-policy.
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. . Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
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Employment Type: Full Time, Permanent
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What people at PrismHR are saying
Technical Writer salary at PrismHR
reported by
1
employee
₹8.1
L/yr - ₹10.3
L/yr
26%
more
than the average Technical Writer Salary in India
View more details
What PrismHR employees are saying about work life
based on 43 employees
Flexible timing
Monday to Friday
No travel
Night Shift
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