Customer Success || SaaS B2B || Bangalore

Role & responsibilities:

• Serve as the lead point of contact for customer account management.
• Build and maintain strong client relationships.
• Train customers on the product and support new customer acquisition.
• Ensure timely and successful delivery of solutions to meet customer needs.
• Negotiate contracts and close agreements to maximize profits.
• Forecast and track key account metrics.
• Prepare reports on account status and follow up with customers regularly.
• Collaborate with the sales team on new product developments.
• Assist with challenging client requests or issue escalations.
• Develop new business with existing clients and identify areas for improvement.
• Conduct demos for potential clients and facilitate product adoption.
• Manage and maintain a list of interested prospects.
• Consistently achieve sales targets.

Preferred candidate profile:

• Minimum 2 years of enterprise sales experience and 1 year of account management experience.
• Excellent communication skills (Hindi & English).
• Strong problem-solving skills and a team player.
• Proficiency in MS Office.
• Basic knowledge of corporate procurement processes and SAAS/Cloud services.
• Customer-oriented with a focus on providing excellent service.
• Education: Graduation (BTech, BE, BSc Electronics, BCA preferred)

Perks and benefits:

• Full-time employment.
• Attractive incentives.
• 5 days working.
• Fixed shift timings. (9:30am - 6:30pm, Mon-Fri)