Operations Manager

Roles and Responsibilities

• Manage day-to-day operations of the team, ensuring seamless delivery of services to customers.
  
• Oversee process management, quality compliance, and service excellence to maintain high standards.
  
• Develop and implement strategies for continuous improvement, driving growth through innovative solutions.
  
• Lead by example, setting tone for customer service management and escalation handling.
  
• Collaborate with cross-functional teams to achieve business objectives.