Tele Consultant

As a practitioner for an Ayurveda clinic, you will play a pivotal role in providing high-quality Ayurvedic healthcare treatment ie Medicine to patients (coming to the Ayurveda clinic) and ensuring effective outcomes. You will be located at Central Office.

We will be starting with treating patients suffering from Osteoarthritis.

We expect you to be compassionate, emphatic towards patients, explaining them clearly and focussed towards curing them.

Key Responsibilities: Tele-consultant

Job Title:Tele-Consultant

Job Summary:

The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively.

Key Responsibilities:

• Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences.
• Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.
• Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries.
• Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
• Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates.
• Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system.
• Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
• Patient Feedback: Gather feedback and suggestions from potential patients to improveappointment booking processes and services.
• Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

Qualifications:

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Previous experience in teleconsulting, telemarketing, or a related customer engagement role is preferred.
• Excellent communication and interpersonal skills.
• Empathetic and patient-focused approach.
• Proficiency in using phone systems and customer relationship management (CRM) software.
• Strong problem-solving and persuasion skills.
• Ability to maintain patient confidentiality.
• Conversant in Hindi, English, Marathi