Cluster Manager - Chain Of Clinics (3-6 yrs)

Job Title: Cluster Manager- Chain of Clinics

Location: Mumbai

Reporting To: Head-Clinics Vertical

Job Overview:

We are seeking a dynamic Cluster Manager to oversee and drive the business performance of a group of clinics. The Cluster Manager will manage Center Managers across multiple locations, ensuring operational excellence and achieving sales and profitability targets for each clinic. This role requires strong leadership, strategic thinking, and a results-driven mindset to optimize the clinic's overall P&L performance.

Key Responsibilities:

1. Sales and Revenue Management:

- Develop and implement strategies to meet revenue and profitability goals for each clinic.

- Monitor sales performance across clinics and ensure consistent achievement of monthly, quarterly, and annual targets.

- Identify opportunities to maximize revenue through promotions, cross-selling, and upselling services.

2. Team Leadership and Management:

- Manage, mentor, and support Center Managers to achieve operational and sales excellence.

- Set performance KPIs for Center Managers and regularly review their progress.

- Provide guidance on customer relationship management to improve patient retention and satisfaction.

3. P&L Accountability:

- Take full ownership of the clinics' P&L, ensuring cost-effective operations without compromising on service quality.

- Analyze financial performance, including revenue, expenses, and profitability, to make data-driven decisions.

4. Marketing and Business Development:

- Collaborate with marketing teams to implement campaigns that drive footfall and patient engagement.

- Identify potential partnerships and alliances to increase patient acquisition.

- Drive local-level initiatives like camps, events, and outreach programs to generate leads.

5. Operational Excellence:

- Ensure smooth day-to-day operations across all clinics by establishing and monitoring SOPs.

- Conduct regular audits of clinic performance and implement corrective actions where necessary.

- Focus on improving operational efficiency and patient experience.

6. Reporting and Analytics:

- Prepare detailed reports on clinic performance, sales metrics, and operational challenges for senior management.

- Use data and insights to forecast revenue trends and devise action plans.

Key Skills and Competencies:

1. Proven experience in multi-unit sales or operational management, preferably in healthcare or retail.

2. Strong leadership and team management skills to drive performance and build cohesive teams.

3. Analytical mindset with expertise in P&L management and financial analysis.

4. Excellent communication and interpersonal skills to interact with Center Managers, staff, and patients.

5. Ability to develop and implement sales strategies to meet business objectives.

6. Problem-solving and decision-making skills to handle operational challenges effectively.

Qualifications:

a. Bachelor's degree in Business Administration, Sales, or a related field (MBA preferred).

b. 5+ years of experience in sales or operations management, with a focus on multi-location units.

c. Experience in the healthcare or service industry is highly desirable.