IRT Client Oversight Manager

We are seeking an IRT Client Oversight Manager based in the EMEA region (certain locations, see list) in our Global Clinical Supplies Team.

Overview: Handles the full: IRT interactive response technology oversight for global clinical trials. (Mandatory experience)

A day in the life:

You will ensure project/study activities are in compliance with company and sponsor requirements. Meet with internal teams to coordinate efforts, provide recommendations and risks, and update project reports/spreadsheets. Serve as an escalation contact with clinical project management teams and sponsors. Develop bidding strategy for each assigned bid. Present and explain capabilities to sponsors and aid in business acquisition. Represent the department for internal, sponsor and regulatory audits as needed. Provide consultation services to sponsors and develop and update sponsor-specific manuals/standards. Build and maintain sponsor relationships.

Key Responsibilities

• Develops study specific plans for each assigned project.
• Meets with internal teams to coordinate efforts, provide recommendations and risks, and update project reports/spreadsheets.
• Participates in ongoing training on new regulations.
• Participates in aspects of the bidding process.
• Represents the department internally and externally at meetings, strategic projects, bid defense meetings and initiatives as per the business requirements.
• Participates in or leads process improvement initiatives.
• Actively supports the roll-out of new processes within the department.
• Maintains and uses existing tools while continuously looking for improvement opportunities.
• Consults the client on the best strategy for management of the clinical trial.
• Builds strong internal and external network.
• May act as a back-up for the functional manager.

Keys to success:

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Excellent English and communication skills both written and verbal
• Exceptional interpersonal, planning, organizational, problem solving, sense of urgency and decision making skills
• Demonstrated leadership and team building skills
• Strong working knowledge of Microsoft Office suite
• Sharp focus on customers and attention to detail
• Ability to work in team environment, as well as work completely independent
• Comprehensive understanding of clinical supply operation
• Exceptional client building and 3rd party relationship management
• Excellent ability to provide customer service with the highest standards of quality and excellence
• Superb skill in bid preparation and bid defense
• Strong presentation skills and proven ability to represent the department