IT Business Analyst III - Service

Job Summary:

We are seeking a highly motivated and experienced individual to join our Middle East Africa IT team.

The ideal candidate will have a solid grasp of ERP systems, particularly SAP S/4 HANA, and a deep knowledge of service processes. This role will be instrumental in driving digitalization within the Service domain.

Key Responsibilities:

• Process Analysis: Conduct in-depth analysis of existing processes to identify areas for improvement and optimization.
• Requirement Gathering: Elicit, document, and validate functional requirements ensuring alignment with business objectives.
• Solution Design: Collaborate with technical teams to design and implement effective IT solutions that support Service operations.
• Testing and Validation: Develop and perform test cases to ensure that implemented solutions meet the defined requirements and quality standards.
• Documentation: Build and maintain comprehensive documentation, including user manuals, training materials, and process flow diagrams.
• Collaborator Management: Effectively communicate with collaborators at all levels, encouraging positive relationships and addressing their concerns.
• ERP Expertise: Demonstrate in-depth knowledge of SAP S/4 HANA, including its core modules and functionalities related to Service.
• Operations: Offer and assist with user training as needed, encompassing root cause analysis, incident management, and process improvement.

Skills Requirements:

• Bachelor's degree in Service Management, Customer Relationship Management, IT or a related field..
• 6 to 8 years of experience as an IT Business Analyst, preferably in a Service domain.
• Expertise in ERP systems, particularly SAP S/4 HANA and C4S
• Solid understanding of service processes, including customer service, field service, and service contract management.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Experience with business process modeling tools (e.g., Visio).
• Knowledge of Agile methodologies and project management tools.
• Experience with data analysis and reporting tools.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.