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Education Impact Analyst 1
PowerSchool India
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Strategy Execution:
Encourages others to achieve beyond their expectations, providing help and support when needed. Share best practices on how to acheive goals in challenging time frames. Mentoring and coaching others to fulfill their responsibilities. Identify and clarify role expectations. Assumes accountablity for assigned function. Coach Develop:
Takes initiative to help team members understand how their work fits into the bigger picture. Provides honest feedback to mentees about performance development opportunities. With support of management facilitates an environment where coaching and mentoring become part of the everyday way of doing business.
Solution Performance Oriented:
Mentoring and guiding team members on principles of process, compliance and metrics. Utilize best practice methodologies and provide customers with deliverables that exceed expectation. Emotional Intelligence:
Proficient interpersonal communication skills. Works with the broader team to manage and address intra-group conflicts that arise. Collaborates with team leaders in other organizations to manage an d address intergroup conflicts.
Duties Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
Serve as an adoption advisor to clients who need additional product support during their client journey
Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk.
Partner with the CSM to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
Fulfil requests submitted by the account team for assistance with clients in their assigned territory.
Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.
Upon request, engage with identified client to provide recommendations for optional product usage
Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
Serve as an internal consultant to other projects functions related to solutions where EBC has expertise.
As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption
Facilitate EBC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.
All other duties as assigned by management.
Qualifications Encourages others to achieve beyond their expectations, providing help and support when needed. Share best practices on how to acheive goals in challenging time frames. Mentoring and coaching others to fulfill their responsibilities. Identify and clarify role expectations. Assumes accountablity for assigned function. Coach Develop:
Takes initiative to help team members understand how their work fits into the bigger picture. Provides honest feedback to mentees about performance development opportunities. With support of management facilitates an environment where coaching and mentoring become part of the everyday way of doing business.
Solution Performance Oriented:
Mentoring and guiding team members on principles of process, compliance and metrics. Utilize best practice methodologies and provide customers with deliverables that exceed expectation. Emotional Intelligence:
Proficient interpersonal communication skills. Works with the broader team to manage and address intra-group conflicts that arise. Collaborates with team leaders in other organizations to manage an d address intergroup conflicts.
Duties Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
Serve as an adoption advisor to clients who need additional product support during their client journey
Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk.
Partner with the CSM to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
Fulfil requests submitted by the account team for assistance with clients in their assigned territory.
Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.
Upon request, engage with identified client to provide recommendations for optional product usage
Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
Serve as an internal consultant to other projects functions related to solutions where EBC has expertise.
As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption
Facilitate EBC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.
All other duties as assigned by management.
Minimum Qualifications
- Minimum of 2 years of relevant and related work experience.
- Bachelor s degree or equivalent, or equivalent years of relevant work experience.
Employment Type: Full Time, Permanent
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What PowerSchool India employees are saying about work life
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Flexible timing
Monday to Friday
No travel
Night Shift
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