Power Point Cartridges - Team Lead - Telesales (4-6 yrs)

Job Summary:

We are seeking an experienced and results-driven Team Lead to lead our Telesales team. The successful candidate will be responsible for managing a team of telemarketing agents, driving sales growth, and ensuring excellent customer service.

Key Responsibilities:

- Lead and manage a team of 10 telemarketing agents across 5 locations to achieve sales targets and performance goals.

- Implement effective sales strategies to drive more orders.

- Respond to and handle customer emails.

- Provide coaching, training, and feedback to team members to improve performance and skills.

- Prepare visit plans for sales personnel to visit on-field locations.

- Monitor and analyze sales performance, providing insights and recommendations to optimize results.

- Ensure excellent customer service and resolve customer complaints in a professional and timely manner.

- Collaborate with service departments to resolve issues.

- Manage and maintain accurate records and reports, including sales data and team performance.

Requirements:

- 4+ years of experience in telemarketing or telesales, with a proven track record of sales success

- 1+ year of experience in a leadership or management role, preferably in a telemarketing or telesales environment

- Strong communication, leadership, and interpersonal skills

- Ability to motivate and inspire team members to achieve sales targets and performance goals

- Excellent problem-solving and analytical skills, with the ability to analyze sales data and provide insights

- Strong customer service