Porter.in - Deputy General Manager - Key Accounts (4-9 yrs)

Porter: Creating Impactful Journeys

- At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

- Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.

- Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.

- Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.

- Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

- If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution - where every day is an opportunity to redefine what's possible.

- If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

https://porter.in/

Role:

- Team manager role, would be responsible for the overall increase in retention & wallet share (city x users x category) push for Porter's offerings

- Taking co-ownership of high value clients and increasing their wallet share

- Setting up the processes to effectively increase the client understanding of product and getting the business expansion opportunities through different means

- Be the voice of the customer/enterprises at account management stage and Liaison with the product team to get all the necessary help, required in retention, reactivation and referral (RRR)

- Share reports and insights from the conversations, to effectively improve the KAM processes or our focus towards the business expansion

- Liaison with the marketing team to set up campaigns, plan testimonials and blogs with key accounts

- Drive a thriving acquisition loops with referrals from existing customers

Deputy General Manager - Key Accounts is expected to:

- Develop tools and processes which will empower the team to target the right clients (current vs. potential)

- Perform periodic goal setting exercise for increasing retention and wallet share of existing customers of porter

- Own end to end & ensure customer lifecycle processes are designed well and customers are being farmed to increase the revenue per customer

- Jointly handle large enterprise accounts and improve their revenue

- Ideate and come up with ways to continuously improve on below mentioned areas

- Improve the retention, improve our understanding of needs and wants of the market, and help envisioning necessary changes in product, to get more business from the existing clients