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Poppulo

Compare

3.1

based on 4 Reviews

13 Poppulo Jobs

RMM Support Technician

Poppulo

3.1

based on 4 Reviews

2-5 years

Bangalore / Bengaluru

1 vacancy

RMM Support Technician

Poppulo

posted 15hr ago

Job Role Insights

Key skills for the job

Computer Networking Analytical Chemistry Powershell

Job Description

Poppulo is looking for a creative, enthusiastic team member who is passionate about developing quality products with the goal of driving internal and external customer success

You will ensure our products and services are effectively delivered to market

We have an amazing Remote Monitoring and Management platform in operation today but want to take our solutions to the next level of scale, flexibility, and availability

You will have a direct impact in shaping that future

We are looking for a highly motivated, goal-oriented Specialist with a focus on developing, testing and deploying automated solutions

We need an out-of-the-box thinker with a fresh set of eyes on our tools to help us in figuring out whats next

In addition to automation and development experience, core competencies that will help ensure your success in this role include strong teamwork, communication and collaborative skills, go-getter attitude, the drive and capacity to learn new processes and technologies, and the ability to work nimbly across multiple projects

Key Responsibilities

Device administration within Poppulo RMM system

Ensuring service levels meet contractual obligations to customers

Engineering automation tools for Windows systems

Developing monitoring solutions from concept to implementation (Full life cycle)

Support internal and external customers using our platform

Develop and execute test plans and test cases

Estimate test efforts, analyze, and communicate test results

Add to and improve our existing testing and quality assurance framework, tools and technologies, to continually advance our products

Writing and updating system documentation

Collaborate with internal departments on custom client projects and work together to deliver them

Skills Experience Required

Strong IT/Help Desk experience

Highly proficient with Windows operating system

4+ years Windows troubleshooting

Min 2 years of experience in networking and hardware troubleshooting

Min 2 years of experience in PowerShell and Batch scripting

MSP/RMM environmental experience

Able to review and analyze logs

Exposure to quality assurance concepts

Navigating and data entry in Salesforce

Familiarity with AWS Services and Git

Strong analytical and problem-solving skills

Communicates effectively both verbal and written

Employment Type: Full Time, Permanent

Read full job description

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What people at Poppulo are saying

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