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Engagement Specialist
Pontoon Solutions
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for the contractor onboarding process.
- Responds to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA s.
- Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
- Uses customized and standardized situational responses and processes to resolve customer issues.
- Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
- Makes recommendations to improve efficiencies where applicable.
- Assists with training of peers in the standards and practices within the Customer Support organization.
- Receives and reviews new requisition requests daily using the VMS tool.
- Participates in special projects and performs other duties as assigned.
EDUCATION/EXPERIENCE AND OTHER POSITION REQUIREMENTS:
- Were looking for candidates with Bachelors Degree.
- Ideally, we would like work experience in recruitment (in-house, RPO, MSP or Core HR)
- Youll need to be skilled in communicating effectively, both in one-on-one and in group settings
- You must have the ability to establish and maintain effective working relationships
- We need someone to work in a fast-paced environment and perform multiple work assignments simultaneously
- You will possess data entry, analytical, and organizational skills with attention to detail
- Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outloo
Employment Type: Full Time, Permanent
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What people at Pontoon Solutions are saying
Engagement Specialist salary at Pontoon Solutions
reported by
7
employees
with 3-7
years exp.
₹5
L/yr - ₹5.9
L/yr
34%
less
than the average Engagement Specialist Salary in India
View more details
What Pontoon Solutions employees are saying about work life
based on 25 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pontoon Solutions Benefits
View more benefits
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